Head of SIAM Operations

Salary: £38,000 - 42,000 per year

Requirements

• Significant hands-on experience working in SIAM or complex multi-supplier IT environments
• ITSM and Service Operations expertise
• Background in large Service Integration environments, Managed Service or outsource providers
• Strong practical knowledge of ITIL-based service management
• Experience managing strategic service providers and internal teams in highly regulated enterprise environments
• Familiarity with enterprise service management platforms and tooling (ServiceNow highly advantageous)
• Excellent stakeholder engagement and leadership skills

Responsibilities

• Own the operational health, effectiveness, and maturity of the SIAM capability
• Ensure seamless integration of services across a multi-supplier environment
• Lead the performance and maturity of ITIL-based service management practices
• Support Practice Leads and SMEs while defining a clear maturity roadmap
• Manage, govern and challenge Tier 1 strategic service providers
• Drive accountability and ensure suppliers meet agreed service levels and standards
• Engage with stakeholders, acting as a trusted operational advisor to senior client stakeholders
• Represent SIAM operations in governance forums, operational reviews, and strategic discussions
• Oversee operational assurance, performance reporting, service resilience, and operational risk management
• Provide leadership during major incidents or service crises
• Lead and develop a team of SIAM Service Managers and SMEs
• Foster a culture of accountability, collaboration, and continual improvement

Technologies

• Support
• ITIL
• ITSM
• ServiceNow
• REST

More

We are offering an exciting opportunity for an experienced Head of SIAM Operations to lead the operational delivery of a large-scale Service Integration and Management capability within a complex, multi-supplier environment. This senior role is highly client-facing, demanding strong leadership and stakeholder engagement skills. The position is located in Nottingham, requiring on-site presence a number of days per month, with the flexibility of remote working. We emphasize a culture of accountability and continuous improvement while providing a supportive environment to drive excellence.

last updated 17 week of 2026