IT Services Support Manager

Salary: £45,000 - 45,000 per year

Requirements

• We are looking for an experienced senior IT leader with proven experience in an ICT support and delivery environment.
• We need strong understanding of IT governance, change management, and service delivery frameworks such as ITILv4.
• We require knowledge of system integration principles and software testing methodologies.
• We need a strong background in enterprise architecture, infrastructure, and network design.
• We are looking for someone who can lead technical strategy planning and translate organisational and operational needs into clear ICT roadmaps and delivery plans.
• We need a strong customer focus and a commitment to delivering high-quality service.
• We require excellent communication skills and the ability to explain technical concepts in plain English.
• We need demonstrable ability to prioritise and manage multiple workloads in a fast-paced environment.
• We require strong influencing, negotiation, and stakeholder management skills.
• We need the ability to build effective working relationships with colleagues, suppliers, and partners.
• We require knowledge of data security legislation, principles, and responsibilities within a large ICT environment.
• We need a high level of attention to detail, especially when working with data and systems.
• We require strong verbal, written, and presentation skills.
• We value commitment to continuous professional development.
• We need the ability to work flexibly to support operational requirements.
• We require high levels of integrity and confidentiality when handling sensitive information.
• We require a full driving licence and willingness to travel as required.
• We require candidates to live within a commutable distance to the Hampshire region and already hold full UK right to work.

Responsibilities

• We provide technical support and contribute to the delivery of ICT services across the organisation.
• We line manage senior technical staff and specialist systems roles.
• We plan, manage, and support software testing, upgrades, and deployments in line with ITIL best practice and our Change Policy.
• We lead the rollout of new software versions, ensuring minimal disruption to business-as-usual operations.
• We maintain and regularly review support documentation to ensure accuracy and effectiveness.
• We act as a key technical contact for suppliers, managing relationships and ensuring alignment with our organisational roadmaps.
• We provide technical leadership on system integrations and interfaces with third-party applications.
• We deliver expert technical advice to users at all levels, adapting our communication to suit the audience.
• We manage workload effectively across operational support and project delivery.
• We ensure high data quality through detailed analysis and validation of system data.
• We support the ongoing improvement, security, and resilience of ICT systems and services.
• We work in an on-call rota and support operational requirements as needed.
• We work across a hybrid model, spending 2-3 days per week in the office or on sites around Hampshire and the remainder remotely.

Technologies

• ICT
• Support
• ITIL
• Network
• Security
• Cloud

More

We are recruiting a full-time permanent IT Services Support Manager to join us in Hampshire, with a salary of up to £47,000 per annum depending on experience. This is a hybrid role based between 2-3 days per week in the office or on sites around Hampshire, with the remainder of the week working remotely, and it includes an on-call rota. We offer a substantial holiday allowance plus bank holidays, a very generous pension, flexible working with reasonable start and finish times, and much more. We are committed to providing a secure, resilient, and high-performing technology environment that supports critical organisational operations, and we welcome applications from candidates who are able to work flexibly and travel as required.

last updated 23 week of 2026