Technical Support Team Leader

Salary: £40,000 - 78,000 per year

Requirements

• University degree in Electronics Engineering, Computer Engineering, or a related field
• Good knowledge in hardware, servers, wifi routers, 4G, etc.
• Minimum 5 years experience in the technology field
• Proven ability to manage 1st–3rd line tickets and support while maintaining and improving SLA performance
• Proven ability to manage user access, device compliance, and system security across cloud environments
• Proven ability in ISO 27001 and Cyber Essentials (highly desirable)
• Strong leadership skills, capable of mentoring and allocating work to technical staff
• Quality & compliance mindset to ensure outputs meet standards and regulations
• Strong communication skills
• Problem-solving skills with a proactive mindset
• Go-getter attitude, ownership of tasks, urgency, and ability to prioritize
• Full UK driving license for potential travel to clients premises

Responsibilities

• Lead a small team of technical support engineers
• Implement and test firmware for Ambarella-based cameras
• Collaborate with external partners on hardware and software troubleshooting and improvements
• Resolve technical issues raised by customers promptly and effectively
• Schedule remote support calls with customers and partners using tools like Microsoft Teams and Google Meets
• Perform hands-on hardware repairs using lab equipment
• Oversee and automate the delivery of scheduled technical reports and data analytics for key accounts
• Assist the Sales team and provide camera demonstrations to potential customers
• Coordinate with the Sales team to plan product delivery and ensure timely dispatch of cameras
• Work independently with enthusiasm, mentoring and managing junior staff as needed
• Contribute to new features development when required

Technologies

• Cloud
• Firmware
• Hardware
• Support
• Security
• AWS
• Web

More

We are a Belfast-based manufacturer of body-worn video cameras, supplying a wide range of end users throughout various industry sectors since 2007. Our hands-on environment is ideal for candidates who enjoy working across hardware and software platforms. We offer free on-site parking and a permanent full-time position within our dedicated team, where you will play a crucial role in supporting our key customers.

last updated 17 week of 2026