1st Line Support Engineer

Salary: £32,000 - 32,000 per year

Requirements

• We are looking for 1–2 years of experience in an IT support or service desk role.
• We require a basic understanding of Windows operating systems, including Windows 10/11 and Windows Server fundamentals.
• We require experience troubleshooting end-user hardware.
• We require a basic understanding of networking fundamentals, including TCP/IP, DNS, and DHCP.
• We require familiarity with patching and endpoint management concepts.
• We require the ability to prioritise tasks and work within a ticket-based environment.
• We would prefer experience supporting a hybrid IT environment with on-premises and cloud systems.
• We would prefer exposure to Microsoft 365, Active Directory, and Azure/Entra ID.
• We would prefer familiarity with endpoint management or patching tools.
• We would prefer entry-level certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.

Responsibilities

• We provide first-line support for desktops, laptops, mobile devices, printers, and peripherals.
• We troubleshoot hardware, software, and basic network connectivity issues.
• We support Windows and/or macOS operating systems and common business applications.
• We assist users with account access, password resets, and basic security practices.
• We monitor on-premises and cloud-based servers for availability and performance.
• We assist with basic server administration tasks such as user accounts, permissions, and services.
• We escalate complex server or infrastructure issues to senior support as required.
• We perform routine patching and updates for servers and end-user devices.
• We assist with endpoint management tools such as MDM, RMM, or device management platforms.
• We verify patch compliance and report issues or failures.
• We support systems in a hybrid environment across on-premises and cloud-based platforms.
• We assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services.
• We help maintain secure access to systems for remote and on-site users.
• We log incidents, requests, and resolutions accurately in the ticketing system.
• We follow standard operating procedures and contribute to IT documentation.
• We communicate clearly with users regarding issue status and resolution.

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• macOS
• Microsoft 365
• Mobile
• Network
• Security
• TCP/IP
• Windows
• Office 365

More

We are recruiting a permanent 1st Line Support Engineer for our client, a highly respected provider of commercial services including electrical, mechanical, data and IT solutions. This role focuses on user support, device and server monitoring, patching, and basic systems administration in a hybrid IT environment, helping ensure reliable and secure day-to-day IT operations. We are unable to provide individual feedback to all applicants, and if you do not hear from us within 72 hours, please assume your application has been unsuccessful on this occasion.

last updated 29 week of 2026