1st Line Support Engineer

Salary: £25,000 - 28,000 per year

Requirements

• 1–2 years of experience in an IT support or service desk role
• Basic understanding of Windows operating systems (Windows 10/11, Windows Server fundamentals)
• Basic understanding of end-user hardware troubleshooting
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Familiarity with patching and endpoint management concepts
• Ability to prioritise tasks and work within a ticket-based environment
• Experience supporting a hybrid IT environment (on-prem + cloud) (preferred)
• Exposure to Microsoft 365, Active Directory, and Azure/Entra ID (preferred)
• Familiarity with endpoint management or patching tools (preferred)
• Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) (preferred)

Responsibilities

• Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot hardware, software, and basic network connectivity issues
• Support Windows and/or macOS operating systems and common business applications
• Assist users with account access, password resets, and basic security practices
• Monitor on-premises and cloud-based servers for availability and performance
• Assist with basic server administration tasks (user accounts, permissions, services)
• Escalate complex server or infrastructure issues to senior support as required
• Perform routine patching and updates for servers and end-user devices
• Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms)
• Verify patch compliance and report issues or failures
• Support systems in a hybrid environment (on-premises and cloud-based platforms)
• Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services
• Help maintain secure access to systems for remote and on-site users
• Log incidents, requests, and resolutions accurately in the ticketing system
• Follow standard operating procedures and contribute to IT documentation
• Communicate clearly with users regarding issue status and resolution

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• macOS
• Microsoft 365
• Mobile
• Network
• Security
• TCP/IP
• Windows
• Office 365

More

We are a highly respected provider of commercial services including electrical, mechanical, data, and IT solutions. We offer a dynamic work environment where you can grow your skills and be part of a supportive team. This position is for a permanent role as a 1st Line Support Engineer, focusing on user support, device and server monitoring, patching, and basic systems administration. Join us in ensuring reliable and secure day-to-day IT operations.

last updated 14 week of 2026