ServiceNow Delivery Lead/Project Manager - Remote/London

Salary: £130,000 - 130,000 per year

Requirements

• Proven experience as a Delivery Lead or Project Manager within ServiceNow environments
• Strong domain knowledge of ServiceNow ITOM and/or ITAM
• Experience delivering infrastructure-focused solutions (e.g. monitoring, discovery, MID servers)
• Understanding of IT Asset Management frameworks and lifecycle management
• A hands-on, delivery-first mindset - comfortable working closely with technical teams
• Ability to manage multiple workstreams in a fast-paced environment
• Strong stakeholder engagement and communication skills
• Experience in defence or similarly complex, regulated environments is beneficial

Responsibilities

• Leading the delivery of two concurrent ServiceNow workstreams (ITOM and ITAM)
• Driving hands-on delivery across planning, execution, and coordination with technical teams
• Working closely with the core ServiceNow platform team to align delivery with wider platform strategy
• Supporting the implementation of ITOM capabilities, including infrastructure visibility and MID server deployment
• Overseeing ITAM delivery, ensuring effective tracking and management of IT assets across their lifecycle
• Managing risks, dependencies, and delivery challenges across both workstreams
• Engaging stakeholders to maintain clarity on progress, priorities, and outcomes
• Ensuring delivery remains focused on tangible outputs rather than just plans

Technologies

• Project Manager
• ServiceNow
• DevOps

More

We are Exalto Consulting, supporting a defence-sector client with two key ServiceNow initiatives focused on IT Operations Management (ITOM) and IT Asset Management (ITAM). We offer a high-impact delivery role, where youll directly affect platform capability and operational performance. This position allows you to work remotely with occasional onsite presence in London, contributing to meaningful implementations that enhance how IT services and assets are managed.

last updated 17 week of 2026