Principal Product Manager

Salary: £100,000 - 100,000 per year

Requirements

• We need strong client relationship building skills and public sector expertise.
• We need proven leadership capability.
• We need experience in practice and industry growth.
• We need strong craft Product Management skills.
• We need people management experience.
• We need eligibility for SC security clearance, which requires 5 years of continuous UK residency and 5 years of employment history or equivalent full-time education history.
• We need hands-on Product Management experience across both private and public sector environments.
• We need the ability to work in Agile delivery settings and across multiple concurrent client engagements.

Responsibilities

• We lead and deliver strategically significant, complex client engagements across our public sector portfolio.
• We own Product Management delivery for one or more client engagements and support wider account delivery where appropriate.
• We work with user researchers, service designers, business analysts, data analysts, and client product owners to improve user and business outcomes.
• We create product visions and help translate them into UX strategies and effective end-to-end journeys across app and web.
• We oversee hands-on delivery of product improvements, balancing immediate delivery needs with continuous discovery and ideation.
• We coach, mentor, and develop team members, including giving detailed performance feedback.
• We build trusted advisor relationships with clients and help them understand their challenges.
• We oversee multiple concurrent client deliveries, maintaining quality and sharing best practice across engagements.
• We collaborate with account and industry teams to identify opportunities and develop client solutions.
• We assess project performance, quality-check Product Management deliverables, and help ensure client satisfaction.
• We contribute to business development, bids, and pre-sales activities.
• We support and oversee proposal submissions and relevant technical aspects.
• We carry out people management responsibilities, including performance reviews and professional development.
• We act as thought leaders within our company, our engagements, and the wider public sector.

Technologies

• Support
• Security
• Slack
• Web
• UX UI Design
• LESS
• Network
• Product Manager

More

We are Made Tech, and we are on a mission to use technology to improve society for everyone. We help public sector organisations transform, deliver, and manage world-class digital products and services, with experience spanning central government, local authorities, NHS services, and wider public service delivery. We offer a collaborative and inclusive environment with communities of practice, Slack-based employee groups, and a strong focus on wellbeing and connection. Our benefits include 30 days of holiday plus bank holidays, flexible working hours, flexible parental leave, remote working, paid counselling, and a flexible benefits platform with options such as a Smart Tech scheme, Cycle to Work scheme, health cash plan, and pension support. We are committed to building a happy, healthy, safe, and inspiring workplace and to reflecting the society that uses the services we help create.

last updated 30 week of 2026