Senior Support Analyst

Salary: £30,000 - 41,000 per year

Requirements

• Experience with Windows Client & Server operating systems.
• Experience working on a customer-focused support desk.
• Knowledge of Microsoft SQL Server and SQL queries (desirable).
• Familiarity with VPN, IIS, and remote access technologies (desirable).
• Understanding of Active Directory, networking, or Citrix (desirable).
• Experience with SQL Server SSIS Packages (desirable).

Responsibilities

• Log, diagnose, and resolve support issues.
• Provide timely responses to customer queries.
• Maintain internal systems and documentation.
• Test software fixes and implement updates.
• Escalate issues according to SLA requirements.
• Contribute to knowledgebase articles and process improvements.

Technologies

• Active Directory
• Citrix
• Support
• SQL
• SSIS
• VPN
• Windows

More

We are a growing technology company seeking a Senior Support Analyst to join our IT support team, based in Southampton with the flexibility of remote work. The role offers a competitive salary of up to £41K, depending on experience, along with a health scheme and potential bonuses. We pride ourselves on fostering a friendly and inclusive culture that empowers our team members and provides excellent career advancement opportunities. Join us to contribute to a dynamic environment and help shape the future of our IT support.

last updated 13 week of 2026