1st Line IT Support Technician

Salary: £25,500 - 27,500 per year

Requirements

• Some experience in an IT support role, helpdesk, or MSP environment
• Familiarity with Microsoft 365 administration
• Knowledge of Windows 10/11 and common desktop applications
• Basic networking knowledge (DNS, DHCP, IP addressing, Wi-Fi troubleshooting)
• A genuine passion for tech and helping people
• Excellent telephone manner
• Ability to use de-escalation tactics or a willingness to learn for interacting with disgruntled customers
• A problem-solving mindset and eagerness to learn new things
• Excellent communication skills and a customer-first attitude
• A full clean UK driving licence for occasional site visits
• Commitment to learning the Daffodil Values and representing our company professionally

Responsibilities

• Provide 1st line technical support via phone, email, and remote tools
• Log and manage support tickets in our helpdesk system
• Troubleshoot hardware, software, and network issues
• Set up and configure desktops, laptops, printers, and mobile devices
• Install and maintain Microsoft 365 apps and user accounts
• Manage password resets, permissions, and access control
• Assist with basic network and connectivity troubleshooting
• Escalate complex issues to 2nd Line Engineers when needed and learn from them
• Document fixes and contribute to our internal knowledge base
• Deliver excellent customer service every time

Technologies

• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Windows
• Office 365

More

Were a growing, forward-thinking Managed Service Provider (MSP) based in Sheffield, and were not your average IT company. We believe tech should be enjoyable, both for our clients and our team. Our culture is playful, people-first, and full of opportunities to grow. We offer competitive salaries, annual performance bonuses, flexible working, and a range of benefits including funded training, team socials, and wellbeing initiatives. If youre a motivated IT professional who enjoys hands-on work and being part of a fun-loving team, wed love to hear from you.

last updated 19 week of 2026