1st Line Support

Salary: £31,000 - 31,000 per year

Requirements

• Strong communication skills at all levels
• MS Office to intermediate level
• Documentation skills to entry level
• Previous experience in a similar role or IT field, or an IT qualification
• Ability to work to tight deadlines
• GCSE grades A-C
• Proactive with a desire to learn new skills
• Attention to detail
• UK driving licence required
• Networking knowledge of Unifi, Meraki, or Cisco is desirable
• Knowledge of Windows operating systems is desirable

Responsibilities

• Provide technical support across all sites and contracts for support tickets, including server, desktop, networking infrastructure, and telephone systems
• Maintain good quality, accurate documentation on all IT processes
• Resolve general workplace IT issues and maintain systems
• Assist our wider IT team with IT projects, including workflow changes and testing
• Help monitor the network across all sites and work closely with our outsourced IT department on issues
• Assist in maintaining our printer outsourcing contract
• Coordinate data compliance with our outsourced IT department, including laptop encryption and remote wiping, to ensure our IT infrastructure is secure and compliant with regulations such as GDPR
• Monitor and update the IT issues database
• Follow health and safety duties, report unsafe conditions, and comply with company management systems and safe systems of work

Technologies

• Cisco
• Support
• Network
• Windows
• Mobile

More

We are Countrystyle, a company with a mission to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources and help our clients achieve shared goals that benefit the wider community. This is a permanent, full-time 1st Line Support role based entirely on-site in Ridham, Sittingbourne, with travel to other sites in the southeast as required. We offer a salary of £31,000 per annum, a 40-hour working week, and benefits including life insurance with GP24 access, an Employee Assistance Programme, an electric car salary sacrifice scheme for eligible employees, cycle to work scheme, company events, and GymFlex salary sacrifice. We are not sponsoring visas for this role.

last updated 30 week of 2026