Production Engineer SQL & Cloud Support

Salary: £66,000 - 106,000 per year

Requirements

• Bachelors degree in Computer Science or a related field
• 5+ years of experience in Production Support, Application Support, DBA, or Engineering Support
• Strong hands-on experience with Microsoft SQL Server and SQL
• Experience with database performance tuning and troubleshooting
• Experience with Windows and/or Linux environments
• Experience with patching, upgrades, and migrations
• Experience with cloud platforms, preferably AWS
• Strong problem-solving and communication skills
• Experience in telecom OSS/BSS systems is a plus
• Knowledge of Python, Docker, or MicroStrategy is a plus
• AWS, Microsoft, or SQL certifications are a plus
• Experience working with global customers and 24x7 systems is a plus

Responsibilities

• Provide production and application support for live systems
• Manage and maintain Microsoft SQL Server databases
• Troubleshoot performance issues, database errors, and system outages
• Perform database maintenance, including backups, indexing, monitoring, and recovery
• Execute application patches, upgrades, and releases with minimal downtime
• Plan and perform data refreshes and database migrations across environments
• Support cloud infrastructure on AWS, including EC2, EBS, backups, and monitoring
• Analyze root causes of incidents and implement long-term fixes
• Communicate clearly with customers and internal teams on issue status
• Document solutions, procedures, and best practices

Technologies

• AWS
• Cloud
• DevOps
• Docker
• EC2
• Support
• Linux
• OSS
• Python
• SQL
• Windows

More

We are a telecom/software company focused on OSS and BSS solutions, supporting live production systems used by global customers. This is a full-time, permanent remote role based in Europe, with occasional on-call or shift support. You will work remotely with a global team on mission-critical systems, gaining exposure to cloud infrastructure, databases, and enterprise-scale production environments, with opportunities to grow into senior engineering or DevOps roles. Our standard shifts run from 8 AM to 5 PM, with flexibility to adjust to a 24x7 rotation when required to meet SLA commitments.

last updated 35 week of 2026