Junior IT Support Analyst

Salary: £30,000 - 30,000 per year

Requirements

• Teamwork
• Good communication skills
• IT support experience
• Customer service skills

Responsibilities

• Act as the first point of contact for IT support via our online ticketing system.
• Work alongside the IT Servicedesk Lead to manage service requests, incidents, and changes in the ticketing system.
• Troubleshoot and resolve common hardware, software, mobile device, and network issues for end users on site and remotely.
• Escalate complex issues to next-level engineers when necessary, providing clear context and information.
• Assist with user account management, including password resets, permissions, and onboarding/offboarding processes.
• Follow defined procedures and knowledge base articles to deliver consistent support.
• Maintain detailed and accurate engineering notes on internal systems.
• Deliver solutions in a friendly, approachable, and helpful manner.
• Contribute to a positive team environment and collaborate with colleagues to resolve issues.

Technologies

• Hardware
• Support
• Mobile
• Network

More

We are Belfast International Airport Ltd., an Equal Opportunities Employer dedicated to providing excellent customer service and maintaining efficient IT support. We offer a competitive salary of £25,000 - £30,000 and a comprehensive benefits package, including enhanced annual leave, family-friendly policies, an Employee Assistance Programme, a recognition and wellbeing committee, group company pension, life assurance, and airport shopping discounts. Join our team to help us provide top-notch IT, telecommunications, and radio network support.

last updated 13 week of 2026