CRM and Data Manager (Salesforce)

Salary: £45,000 - 45,000 per year

Requirements

• We are looking for a Salesforce Administrator certification, or equivalent.
• We need significant experience managing and developing CRM systems and organisational data.
• You should be able to translate data into practical, actionable insight.
• You should be comfortable supporting and training non-technical users.
• You should balance strategic thinking with hands-on operational delivery.
• You should build strong relationships that drive adoption of new processes and ways of working.
• Experience in the charity sector, or supporting fundraising, supporter engagement or volunteering functions, would be a bonus.

Responsibilities

• We will have you act as our lead for Salesforce administration, configuration and development, including flows, automation, validation rules, profiles and permissions.
• We will rely on you to shape and deliver our CRM roadmap and development priorities.
• You will build dashboards, reports and analysis to support planning, fundraising and engagement activity.
• You will ensure system stability, data integrity and GDPR compliance.
• You will improve data quality through cleansing, validation, governance and consistent processes.
• You will deliver onboarding, training and ongoing support to Salesforce users, and act as the key contact for support queries.
• You will work collaboratively across teams to embed a positive, insight-driven data culture.

Technologies

• CRM
• Support
• Salesforce

More

We are Pact, the Prison Advice & Care Trust, a pioneering national charity supporting people in custody, people with criminal convictions in the community, and their children, families and carers. With 125 years of service delivery behind us, our staff and volunteers work in courts, prisons, probation services and communities across England and Wales. This is a permanent, 37.5-hour remote role based nationally, with a salary of £47,149 per annum. The role sits within our Communications and Engagement team and reports to our Head of Communications. We offer the opportunity to help transform how we use data and Salesforce across the charity, strengthening organisational processes and building a more joined-up, insight-driven approach to supporter, partner and service user engagement. We are an equal opportunity employer and welcome all applications, including those with a criminal conviction, subject to the relevant checks and assessments.

last updated 30 week of 2026