IT Service Desk Engineer - Sneinton

Salary: £28,000 - 28,000 per year

Requirements

• Fluency in English, Portuguese, Spanish is required
• Previous experience in a 1st or 2nd line IT service desk role or a similar technical position
• Experience with ITSM case management software
• Knowledge of remote support tools for diagnostics and troubleshooting
• Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks
• Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware
• Excellent customer service skills with a focus on problem-solving and communication

Responsibilities

• Resolve technical issues related to desktops, laptops, printers, and applications
• Troubleshoot and manage networks and servers
• Follow Littlefish standards and meet customer-specific SLAs when handling technical queries
• Provide clear communication with customers to ensure issues are resolved swiftly

Technologies

• Active Directory
• Hardware
• Support
• ITSM
• Office 365
• Windows

More

At Littlefish, we are looking for a passionate IT Service Desk Engineer who is fluent in English, Portuguese, and Spanish to join our dynamic team in Nottingham on a hybrid basis. We offer a competitive salary of up to £28,500, a referral bonus, access to extensive learning resources, a healthcare cash plan, a casual dress policy, company pension scheme, social events, and 25 days of annual leave plus public holidays. We pride ourselves on our values and aim to maintain a diverse and inclusive community.

last updated 16 week of 2026