IT Technician

Salary: £27,000 - 30,000 per year

Requirements

• We require 1st and 2nd line IT support experience.
• We require experience with Windows Server.
• We require experience with Microsoft 365.
• We require experience with Active Directory or Entra ID.
• We require exposure to networking technologies including LAN/WAN, firewalls, and VPN.
• We require excellent communication skills.
• We require excellent problem-solving skills.
• Experience with FreshService, SSO solutions, and remote management tools is desirable.

Responsibilities

• We provide first point of contact support for all IT-related issues and requests.
• We deliver 1st and 2nd line support for hardware, software, and network problems.
• We maintain the smooth operation of our IT services and systems.
• We resolve technical issues promptly and effectively to support productivity.
• We assist with onboarding and offboarding, including account setup and device configuration.
• We provide training to staff on our IT systems.

Technologies

• Active Directory
• Hardware
• Support
• LAN
• Microsoft 365
• Network
• VPN
• Windows
• Office 365

More

We are a profitable and growing organisation with a strong reputation in our sector and consistent year-on-year growth. You will join a newly established IT department based in central Newcastle upon Tyne, where the role is office based and we are looking to improve our hybrid working offering. We offer excellent benefits including clear training and development plans with allocated budgets, enhanced holidays with buy/sell options, career development, matched pension, education support, Employee Assistance Programmes, discounts, paid volunteering days, and season ticket loans. We value a healthy work-life balance and are aiming to interview as soon as possible, with a process of up to two stages and a potential short technical exercise.

last updated 30 week of 2026