Business Design Analyst

Salary: £55,000 - 60,000 per year

Requirements

• Strong business analysis and service design capability, ideally gained in a complex, regulated or public-sector environment.
• Experience in social housing, local authority housing, care, CareTech, health, local government or other regulated services.
• Experience in property services, asset management, asset compliance, repairs or maintenance.
• Experience with CRM-enabled transformation or customer/service management platforms.
• Experience engaging stakeholders across operational, technical and change teams.
• Experience producing high-quality documentation, including requirements, process maps, design outputs and workshop records.
• Experience with data modelling, data flows, reporting requirements or information capture.
• Experience in business analysis, service design, process analysis or business design within change or transformation.
• Strong analytical and problem-structuring skills.
• Experience with requirements elicitation, process mapping and journey mapping.
• Ability to translate operational detail into clear, testable outputs.
• Good workshop facilitation and stakeholder engagement skills.
• Excellent written and verbal communication skills.
• Practical understanding of how systems, data and technology support business processes.
• A user-centred approach, balancing customer, colleague, operational and business needs.

Responsibilities

• Analyse current-state property and operational services, including processes, journeys, pain points, risks and service issues.
• Support discovery and design activity across property services, with potential future involvement in care, finance and HR.
• Gather insight from operational data, stakeholders and existing documentation.
• Translate business needs into clear requirements, user stories, acceptance criteria, business rules and design artefacts.
• Support user-centred service design, aligning future-state designs to user needs and business outcomes.
• Produce process maps, service models, capability views, data flows and supporting documentation.
• Facilitate workshops with stakeholders, SMEs and delivery teams.
• Support CRM, CareTech, property and operational system change by defining requirements, data needs and process impacts.
• Review solution designs and functional specifications against agreed business requirements.
• Identify risks, assumptions, gaps and misalignment early.
• Maintain traceability from discovery through design, build, test and implementation.

Technologies

• CRM
• Support

More

We are offering a permanent, remote-first Business Analyst role, UK-based, with a salary of circa £55,000 per annum. This role sits within social housing and initially focuses on the property space, including asset management, asset compliance, repairs, maintenance and wider property services, with future opportunities to extend into care, finance and HR. We work across a major change portfolio and are looking for someone who can help shape better services, clearer requirements and successful transformation delivery in a highly regulated environment.

last updated 28 week of 2026