2nd Line Support

Salary: £35,000 - 35,000 per year

Requirements

• At least 2 years of experience in a similar role
• Proficiency in MS Operating Systems including Windows 10/11
• Experience with Microsoft 365 Suite and Windows Server / Active Directory
• Knowledge of anti-virus and anti-malware solutions, and mail filtering
• Strong customer service skills with excellent communication abilities
• Full driving license and access to a vehicle with relevant insurance cover

Responsibilities

• Create and manage user and email accounts
• Monitor client environments remotely and manage alerts
• Provide remote desktop support for PCs, laptops, and mobile devices
• Prepare and deploy new equipment
• Support Office 365 environments including Email and MS Teams
• Manage file and folder permissions
• Contribute to technical documentation
• Visit client sites and liaise with third-party application vendors
• Manage networking and security, including switches and firewalls
• Handle anti-virus and anti-malware management
• Manage mail filtering, backup, and disaster recovery solutions
• Handle calls and log tickets effectively

Technologies

• Active Directory
• Hardware
• Support
• Microsoft 365
• Mobile
• MS Teams
• Office 365
• Security
• Windows
• Network

More

We are a fantastic Managed Service Provider (MSP) looking for a Service Desk Engineer to join our team in Belfast. This full-time permanent position offers a competitive salary and various benefits, including comprehensive induction and training, exposure to advanced technologies, and the opportunity to work with different hardware and software environments. After an initial 6-month probation period, we offer a hybrid working arrangement of 2 days per week from home.

last updated 16 week of 2026