Remote IT Support Engineer

Salary: £50,000 - 66,000 per year

Requirements

• Experience as an IT Engineer, Technical Solutions Engineer, Application Support Engineer, or in a similar role
• Scripting knowledge
• Strong understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem-solving, and diagnostic skills
• Ability to present and showcase solutions to engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Responsibilities

• Configure and install our software for customers
• Handle software-related requests
• Analyse software-related issues and propose solutions
• Troubleshoot software and IT-related issues
• Identify root causes of software problems
• Conduct software testing and installation
• Manage software and database migrations
• Advise customers on hardware and software configurations and implementation
• Develop customer relationships through professional and dependable interactions

Technologies

• AI
• Hardware
• Support

More

We are a pioneering, global leader in AI-powered digital pathology software and services, with over 20 years of experience supporting the life sciences sector. We are hiring a Technical Solutions Engineer / IT Support Engineer to join our team in a remote, work-from-home role. This position is open to candidates living anywhere in the UK, and the package includes a starting salary of £42,000 plus bonus, pension, and income protection.

last updated 28 week of 2026