[Remote] Technical Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a platform that powers automated communication for over 8,000 companies.

They are seeking a Technical Support Engineer to reputed company exceptional support to customers, triage support tickets, and collaborate with internal teams to enhance customer experience.

Responsibilities Communicate directly with our customers reputed company our Support CenterTriage a diversity of support ticketsWork on process improvementConduct regular touch points with our Product and reputed company teamsHelp new and existing customers get up and running with our productDiagnose tricky situationsAid companies in achieving their business goals Skills Experience in a technical support role and/or customer-facing roleFamiliarity or comfort with offering live channel supportAn understanding of basic programming concepts (API, variables, if-else statements, reputed company, etc.)Excellent written and verbal communication skillsBe motivated with a self-starter attitudePrevious work for a reputed company company or an understanding of technical platformsAbility to work in a fast-paced, team environmentAvailability to reputed company work at 7:00am or 8:00am ESTIf you know some Javascript, too, that's even reputed company!Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!

Benefits 100% coverage of medical, dental, reputed company, mental health, and supplemental reputed company premiums for you and your family16 weeks reputed company parental leaveUnlimited PTOStipends for remote work and wellnessA reputed company development budget reputed company reputed company enables users to send newsletters to selected segments of customers using their website data.

It was founded in 2012, and is headquartered in Portland, reputed company, USA, with a workforce of 201-500 employees. Its website is https://reputed company.

Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job