SC Cleared User Researcher

Salary: £125,000 - 125,000 per year

Requirements

• We require active SC Clearance (UKSV Security Clearance).
• We require proven experience delivering user research in government or highly secure environments.
• We require strong discovery-phase experience, particularly in complex or cross-organisational services.
• We require experience working with sensitive data and navigating constrained research environments.
• We require experience influencing senior stakeholders and shaping strategy through insights.
• We require excellent communication, facilitation, and storytelling skills.
• We would value experience working on data-sharing, interoperability, or cross-departmental services.
• We would value familiarity with GDS standards and service design principles.

Responsibilities

• We will lead and deliver end-to-end user research activities during discovery.
• We will design and execute appropriate research methods such as interviews, contextual enquiries, and workshops.
• We will engage with a wide range of stakeholders, including operational users, policy teams, and technical teams.
• We will translate complex user needs into clear, actionable insights.
• We will support the definition of user journeys, pain points, and opportunities across departmental boundaries.
• We will present findings in a compelling and accessible way to inform strategic decision-making.
• We will collaborate closely with product, design, and delivery teams in an agile environment.

Technologies

• Support
• Security

More

We are working exclusively with a User Centred Design Consultancy on two discovery-phase workstreams for a data-sharing product spanning two government departments. The work will help inform and shape operational strategy, so we are looking for someone who can operate confidently in complex, sensitive environments and across diverse stakeholder landscapes. This is an initial 3-month contract with a likely 6-month extension, offered outside IR35, with a largely remote working arrangement and some expensed travel.

last updated 20 week of 2026