IT Support Apprentice

Salary: £23,000 - 43,000 per year

Requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship
• A combination of qualifications and experience that demonstrate the minimum foundation needed for the programme is also acceptable
• Team player
• Good customer service skills
• Adaptable
• Problem solving skills
• Good communication skills

Responsibilities

• Working with the IT support telephone line and ticketing system, assisting users seeking technical assistance and logging support tickets on the company helpdesk system
• Checking, categorising, prioritising and assigning out of incoming support tickets
• Providing remote desktop support, machine imaging and software deployments to dealership users
• Developing skills to support and roll out desktop hardware as required to new and existing users retaining movement, integrity and security of data
• Developing hardware troubleshooting skills primarily dealing with Windows PCs, mobile devices, network printers, Android and iOS tablets
• Becoming disciplined in communication, internal customer service and administration skills whilst providing IT support to all users

Technologies

• Android
• Azure
• Cloud
• Hardware
• Support
• Mobile
• Network
• Security
• Windows
• iOS
• LESS

More

At Group 1 Automotive, we are an international automotive retailer trusted for our excellence in customer service and automotive quality. With over 70 sites operating across the UK, we offer an exciting opportunity for an apprentice to gain valuable skills through an IT systems and networking apprenticeship as an Azure Cloud Support Specialist. Working 40 hours a week, Monday to Friday, you will join a dedicated team and enjoy competitive benefits, including a contributory pension scheme, performance bonuses, enhanced maternity and paternity policies, and much more. We are proud to state that 90% of our apprentices secure permanent employment after completing their training.

last updated 24 week of 2026