User Researcher

Salary: £125,000 - 150,000 per year

Requirements

• Strong background as a User Researcher or UX Researcher, ideally in complex software or digital product environments
• Experience working in Agile product teams and feeding research into product roadmaps and backlogs
• Confident planning and delivering research independently with minimal direction
• Good mix of qualitative and quantitative research methods
• Experience producing clear research outputs such as user needs, personas, journeys, recommendations and insight reports
• Comfortable engaging with users, stakeholders, Product Managers, Designers and Engineers
• Strong communication, influencing and stakeholder management skills
• Good understanding of inclusive design, accessibility and ethical research
• Ability to work with ambiguity and help shape research priorities in a busy product environment
• Desirable: local government or local authority experience
• Desirable: wider public sector product or service experience
• Desirable: experience with Figma or similar prototyping and wireframing tools
• Desirable: experience with Pendo or similar product analytics tools
• Desirable: knowledge of WCAG accessibility standards

Responsibilities

• Plan and run user research across discovery, alpha, beta and live phases
• Conduct user interviews, usability testing, user groups, workshops and secondary research
• Work with Product and Engineering teams to turn research findings into clear, actionable recommendations
• Create research plans, discussion guides, scripts, personas, user journeys and user needs
• Support usability testing through wireframes and prototypes, or work closely with designers on these
• Present research findings to product teams, technical teams and wider stakeholders
• Champion inclusive, ethical and user-centred research practices
• Help teams better understand users, their needs, behaviours and pain points

Technologies

• Figma
• Support
• UX UI Design

More

We are hiring an experienced User Researcher for a 6-month contract to support a product team delivering software used within the public sector. This is a hands-on role working closely with Product, UX, Engineering and customer stakeholders to understand user needs and ensure insight informs product development from discovery through to live service. The role is predominantly remote, with occasional travel to our UK offices and customer sites, including monthly travel to London. The rate is £500 to £600 per day inside IR35.

last updated 28 week of 2026