Business IT Support Engineer Trainee

Salary: £23,000 - 43,000 per year

Requirements

• Strong interest in IT support and troubleshooting
• Great communication, customer service, and problem-solving skills
• Enjoy learning new technologies and working in a fast-paced technical environment
• Organised, confident, and a positive, helpful attitude
• Full UK driving licence (required)
• Understanding of PC/Server hardware & software (bonus skills)
• Basic networking knowledge: DHCP, DNS, VPNs (L2TP, OpenVPN, Site-to-Site) (bonus skills)
• Experience with Microsoft 365, Azure, Entra, SharePoint (bonus skills)
• Familiarity with Active Directory, Veeam Backup, or Unifi (bonus skills)
• Exposure to RMM tools (bonus skills)
• Entry qualifications: A-Level in ICT, International Baccalaureate at Level 3 ICT, Level 3 apprenticeship in a similar subject, or BTEC Extended Diploma in IT (180 credits)

Responsibilities

• Configure and set up new IT devices for customers (both remotely and on-site)
• Support business servers, networks, and cloud environments
• Manage and maintain Microsoft 365 and Active Directory environments
• Monitor systems through RMM tools, including backup and cybersecurity alerts
• Diagnose and repair IT hardware
• Answer incoming support calls and provide friendly, professional technical assistance

Technologies

• Active Directory
• Azure
• Cloud
• Hardware
• ICT
• Support
• Microsoft 365
• Network
• SharePoint
• Veeam
• Office 365
• Security
• Web

More

We are an established Managed Service Provider (MSP) with over 20 years of industry expertise, dedicated to delivering secure, reliable, and tailored IT solutions to our clients. Our services include IT support, server and network infrastructure, Microsoft 365 and Azure solutions, cybersecurity, cloud hosting, and more. We offer a supportive, friendly team environment, opportunities for career progression, 20 days of holiday plus bank holidays, and exposure to a wide range of technologies. Our working hours are Monday to Friday, 8 am – 5 pm.

last updated 24 week of 2026