Field Service Engineer

Salary: £40,000 - 75,000 per year

Requirements

• We are looking for a service-minded, responsive professional with strong collaborative skills and an analytical mindset.
• We value someone who thrives in cross-functional collaboration and takes ownership of their work.
• You should be able to work methodically, plan, structure, and prioritize tasks carefully.
• You need to be flexible, pragmatic, and solution-oriented.
• You should be able to work both independently and as part of a team.
• You should have technical expertise in hardware and knowledge of troubleshooting IT infrastructure.
• You should have experience with ServiceNow, Windows, Office 365, and remote assistance tools.
• A full driving license is essential.

Responsibilities

• We provide technical support to our operating sites in the designated region.
• We ensure compliance with IT standards and maintain a high level of customer satisfaction.
• We manage the inventory of IT assets in the region accurately.
• We establish incident diagnoses, determine criticality, and implement action plans.
• We maintain and update the knowledge base related to incidents within our scope.
• We perform on-site preventive maintenance to support proper operation and prevent breakdowns.
• We participate in daily Agile meetings, backlog management, and follow-up on ongoing work and projects.
• We deploy and coordinate technological developments related to the Groups developments.
• We establish our tour plan according to priorities.
• We work with the European support center and our IT teams in the central office.

Technologies

• Hardware
• Support
• Office 365
• ServiceNow
• Windows
• Kanban
• Security

More

We are Sysco, and we are recruiting for a Services Engineer to join our Technology team in Pierrelatte, France. In this role, you will support End User Compute and Modern Workspaces, providing IT technology services to our sites across the assigned region. You will work closely with our European support center and central IT teams, contributing to incident resolution, infrastructure support, and the rollout of technological developments.

last updated 26 week of 2026