IT Service Desk Apprentice

Salary: £23,000 - 43,000 per year

Requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship
• Basic knowledge of Windows 10/11
• Interest in Microsoft 365 and cybersecurity
• Eager to learn and develop
• Strong attention to detail
• Good telephone manner
• Reliable, motivated and trustworthy
• Able to work independently and as part of a team
• Basic networking knowledge (advantageous)

Responsibilities

• Provide telephone and remote 1st line support
• Log and manage tickets using our PSA system
• Assist with Microsoft 365 user administration
• Support installation of hardware and software
• Progress into site-based installations
• Update and maintain internal process documentation
• Help improve digital systems and workflows
• Test new tools, automations and security configurations
• Document recurring issues and suggest improvements
• Support internal quality and compliance initiatives

Technologies

• Hardware
• Support
• Microsoft 365
• Network
• Security
• Windows
• Office 365
• ICT

More

ABCOM is an established Managed Service Provider supporting businesses across Sussex and the South East, specializing in managed IT support, Microsoft 365 environments, and cyber security compliance. We are looking for a motivated apprentice who wants to build a genuine career in IT, with clear progression into Cyber Security or Network Engineering. This role combines technical support with internal systems development, allowing you to help us continuously improve our operations. Our working hours are 35 per week from 9am to 5pm, and we offer a supportive team environment, a company pension scheme, training, and 20 days of holiday plus bank holidays.

last updated 19 week of 2026